Preguntas Frecuentes City Movers
If you have any questions about our services, you can review the following frequently asked questions. If you need personalized advice, please contact us. At City Movers, the cost of your move is calculated based on several factors, including the distance of the relocation, the volume of your belongings, and the specific services you require (such as packing and storage). We carry out an initial assessment to understand your needs and provide a detailed and personalized quote, ensuring full transparency with no unexpected surprises. We offer comprehensive insurance coverage to protect your belongings during the move. This insurance covers damage and loss, providing peace of mind. In addition, you have the option to select additional insurance for greater coverage, especially for high-value or particularly fragile items. International moves require detailed planning and coordination. We take care of all logistical aspects, including the necessary customs documentation, import/export permits, and guidance on the specific regulations of the destination country. Our goal is to ensure a smooth and hassle-free international relocation for you. We use specialized packing techniques and the highest quality materials to protect your fragile and valuable items. This includes reinforced boxes, cushioning materials, and customized packing designed to minimize the risk of damage during transport. Yes, we offer flexible storage options for your belongings. Our storage facilities are secure, clean, and monitored 24/7. We provide different size and duration options, with competitive prices based on the space and storage time required. In the unlikely event of damage or loss, our claims process is clear and fair. We provide compensation in accordance with the terms of our moving insurance. Our team will assist you at every step of the claims process to ensure a quick and satisfactory resolution. We recommend contacting us at least 3 to 4 weeks in advance for international moves, and around 15 days for national moves. However, if you have an urgent request, call us; our large fleet allows us to adapt to unexpected situations. It is the most economical option for small moves. It consists of sharing the space in our truck with the belongings of other clients traveling on the same route (for example, to Germany or France). You pay strictly for the cubic meters you occupy.
If you hire an exclusive trip (a truck dedicated only to you), transit usually takes 2 to 5 days depending on the country. If you choose the groupage service, the delivery time ranges between 1 and 3 weeks, as it depends on route consolidation. The SAD (Single Administrative Document) is the official Spanish customs document used for exports and imports (required for Canary Islands, Switzerland, or destinations outside the EU). We work with customs agents who handle the SAD processing, payment of fees, and clearance procedures on your behalf. You don’t have to deal with the bureaucracy.Questions about City Movers