{"id":4116,"date":"2024-01-12T10:34:12","date_gmt":"2024-01-12T09:34:12","guid":{"rendered":"http:\/\/citymovers24.com\/?page_id=4116"},"modified":"2026-03-03T15:37:22","modified_gmt":"2026-03-03T14:37:22","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/citymovers24.com\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center titulo negro ubuntu mb-3\">Questions about City Movers<\/h2>\n\n\n\n<p>If you have any questions about our services, you can review the following frequently asked questions. If you need personalized advice, please contact us.<\/p>\n\n\n\n<div class=\"wp-block-buttons cta-button is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/contacto\/\">Request consultancy<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section id=\"faq-block_0797a7ecc242395e9f3299b637d7625b\" class=\"faq steps mb-6\" >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-12 centrado-verticalmente\">\n                <div class=\"accordion\" id=\"accordionfaq\">\n                                    <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading0\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\">\n                              How is the price of a move calculated with City Movers?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading0\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>At City Movers, the cost of your move is calculated based on several factors, including the distance of the relocation, the volume of your belongings, and the specific services you require (such as packing and storage). We carry out an initial assessment to understand your needs and provide a detailed and personalized quote, ensuring full transparency with no unexpected surprises.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading1\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\">\n                              What type of insurance do you offer to protect my belongings during the move?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse1\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading1\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>We offer comprehensive insurance coverage to protect your belongings during the move. This insurance covers damage and loss, providing peace of mind. In addition, you have the option to select additional insurance for greater coverage, especially for high-value or particularly fragile items.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading2\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\">\n                              How do you handle international moves, especially regarding customs and logistics?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse2\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading2\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>International moves require detailed planning and coordination. We take care of all logistical aspects, including the necessary customs documentation, import\/export permits, and guidance on the specific regulations of the destination country. Our goal is to ensure a smooth and hassle-free international relocation for you.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading3\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse3\" aria-expanded=\"true\" aria-controls=\"collapse3\">\n                              How is packing carried out to ensure the safety of fragile or valuable items?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse3\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading3\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>We use specialized packing techniques and the highest quality materials to protect your fragile and valuable items. This includes reinforced boxes, cushioning materials, and customized packing designed to minimize the risk of damage during transport.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading4\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse4\" aria-expanded=\"true\" aria-controls=\"collapse4\">\n                              Do you offer storage services and, if so, what are the conditions and costs?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse4\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading4\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>Yes, we offer flexible storage options for your belongings. Our storage facilities are secure, clean, and monitored 24\/7. We provide different size and duration options, with competitive prices based on the space and storage time required.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading5\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse5\" aria-expanded=\"true\" aria-controls=\"collapse5\">\n                              What happens in case of damage or loss during the move?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse5\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading5\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>In the unlikely event of damage or loss, our claims process is clear and fair. We provide compensation in accordance with the terms of our moving insurance. Our team will assist you at every step of the claims process to ensure a quick and satisfactory resolution.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading6\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse6\" aria-expanded=\"true\" aria-controls=\"collapse6\">\n                              How far in advance should I book my move?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse6\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading6\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>We recommend contacting us at least 3 to 4 weeks in advance for international moves, and around 15 days for national moves. However, if you have an urgent request, call us; our large fleet allows us to adapt to unexpected situations.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading7\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse7\" aria-expanded=\"true\" aria-controls=\"collapse7\">\n                              What exactly is a \u201cGroupage\u201d or shared move?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse7\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading7\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p data-path-to-node=\"9,1\">It is the most economical option for small moves. It consists of sharing the space in our truck with the belongings of other clients traveling on the same route (for example, to Germany or France). You pay strictly for the cubic meters you occupy.<\/p>\n<p data-path-to-node=\"9,2\">\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading8\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse8\" aria-expanded=\"true\" aria-controls=\"collapse8\">\n                              How long does a move within Europe take?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse8\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading8\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p>If you hire an exclusive trip (a truck dedicated only to you), transit usually takes 2 to 5 days depending on the country. If you choose the groupage service, the delivery time ranges between 1 and 3 weeks, as it depends on route consolidation.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                      <div class=\"accordion-item\">\n                        <h2 class=\"accordion-header\" id=\"heading9\">\n                            <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse9\" aria-expanded=\"true\" aria-controls=\"collapse9\">\n                              What is the SAD and who handles the customs procedures?                            <\/button>\n                        <\/h2>\n                        <div id=\"collapse9\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading9\" data-bs-parent=\"#accordionfaq\">\n                            <div class=\"accordion-body\">\n                                <div class=\"card-body\">\n                                    <p><p data-path-to-node=\"10,2\">The SAD (Single Administrative Document) is the official Spanish customs document used for exports and imports (required for Canary Islands, Switzerland, or destinations outside the EU). We work with customs agents who handle the SAD processing, payment of fees, and clearance procedures on your behalf. You don\u2019t have to deal with the bureaucracy.<\/p>\n<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                      \n                <\/div>\n            <\/div>\n            \n        <\/div>\n      \n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Dudas sobre City Movers Si tienes dudas sobre nuestros servicios puedes revisar las siguientes preguntas frecuentes, en caso de necesitar asesoramiento personalizado contacta con nosotros.<\/p>","protected":false},"author":1,"featured_media":4410,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-content.php","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-4116","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7 Preguntas Frecuentes sobre Mudanzas | City Movers<\/title>\n<meta name=\"description\" content=\"\u2b50 Resolvemos todas tus dudas sobre mudanzas nacionales, internacionales, aduanas y grupajes. 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